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Renew her Girl Scout membership today!

Renew

On-Time Renewal Patch Incentive

The new Girl Scout year starts in October!  If you missed out on our Spring/Early Bird T-shirt incentive this year, read on! Girls who renewed after the end of the Spring/Early Bird renewal season qualify for the More To Explore patch!

More to Explore! Girl Scouts 2020-21
Girl Incentive
  • Girls have the opportunity to receive a More To Explore Patch if they renew their memberships between July 1, 2020 and October 31, 2020 (while supplies last)
  • Girls that qualified for Early Bird T-shirts do not qualify for this campaign
  • Patches will be mailed out to qualifying girls no later than November 15, 2020. (parent/caregivers are responsible for ensuring that GSSNV has the correct address on file)
Service Unit Incentive

GSSNV Service Units have the opportunity to earn incentives for reaching On Time Renewal Goals this season.

  • Service Units that increase their on-time retention rate by 5% for the 2020-2021 membership year by October 31, 2020 will receive $100 cash incentive
  • Service Unit Teams that increase their on-time retention rate by 10% for the 2020-2021 membership year by October 31, 2020 will qualify for a Spring Service Unit Team retreat at Frias Frontier (up to 10 Team Members).
  • Service Unit Prizes are cumulative. Teams may earn $100 and a retreat.
  • Please Note: Service Units 1,2,5 and 8 who currently have 1-2 active troops in their Service Unit should reach out to Membership Support for details regarding how to participate in this campaign.

Keep her engaged and inspired in challenging times

In challenging times, our Girl Scout grit shines the brightest. That’s why we’re prepared to be a source of consistency for you and your girl when you need it most.

As we navigate through the COVID-19 pandemic together, we’re working hard to ensure your girl has access to the Girl Scout experience she knows and loves in a way she can access right now. And as things continue to evolve and change, we’ll continue to adapt to meet her needs. 

We know many of the things she was looking forward to are canceled right now, but Girl Scouts is still happening. From home and online, for as long as she needs to, she can:

  • Keep the Girl Scout experience going and stay connected while earning badges through online activities with the NEW Girl Scouts at Home 
  • Participate in live virtual events and safe service projects that keep her engaged and inspired
  • Gain tangible, innovative problem-solving and life skills
  • Grow confidence in her outdoor skills and learn how to be a champion for the environment 
  • Expand her imagination through hands-on STEM activities 

The best part is that every experience and skill we can offer her right now will help her continue to be successful at school and in life when it’s time for us all to come together again. 

Because while we have to remain physically apart right now, connection is more important than ever. Whenever you’re ready to renew your Girl Scout membership, we’ll be here for you.

UPDATED (9.18.20): Spring Renewal T-shirt Pick Up

Early Bird t-shirts are arriving!  Troop Leaders and Juliette parent/caregivers are able to come to the GSSNV Council office and pick up t-shirts anytime during their scheduled week (see schedule below).   T-shirt pick up dates are determined by the troop’s or Juliette’s Service Unit.

Designated Pick Up Date

Service Units

October 12-16

4, 8, 9, 10

October 19-23

11, 12, 13

October 26-30

14, 15, 16

November 2-6

Waitlist

The Spring Renewal T-Shirt Program ends November 6, 2020 
and shirts will no longer available after that date

Troop Leaders

  • Troop Leaders will pick up shirts for their entire troop.
  • If a troop is unable to pick up during their designated week, they must contact customerservice@girlscoutsnv.org with an alternative date for pick-up during October.

Waitlist

  • After October 30th, t-shirts will not be held and will be open to those on the waitlist (members who renewed during April, May or June and did not submit size requests) between November 2, 2020 - November 6, 2020 as available. 
  • Reach out to customerservice@girlscoutsnv.org to be placed on the waitlist(include member name and requested t-shirt size).  Those on the waitlist should come to the GSSNV Council offices during the week of November 2nd to pick up shirts, you will not be contacted unless we no longer have shirts available.

Safe Pick Up Process - Please read prior to picking up your shirts

  • The Troop Leader or Juliette parent/caregiver will come into the GSSNV Council office during their scheduled pick up week.
  • Sign in on the Early Bird pick-up sheet
  • Wait outside the office (we’ll have chairs set up) or in your car.  A member of our Membership Support Team will bring your shirts to you.  For our safety and yours, please keep your mask on until we have handed over your t-shirts.
  • Reach out to us at customerservice@girlscoutsnv.org within 24 hours with any errors
  • Troop Leaders or Juliette parent/caregivers who would like to let us know in advance when you will be picking up (within your scheduled week) can email us at customerservice@girlscoutsnv.org.  We can have your t-shirts ready for pick up with no wait time!
How to Renew a Troop

If you’re already registered as a troop leader, you can renew the members of your troop!  

If you are interested in renewing your troop during our Better Together renewal period, please contact us at customerservice@girlscoutsnv.org. Details can be found here

  • Log in to your MYGS Member Profile »
  • Select the TROOPS tab.
    • If you lead multiple troops, you can view each by clicking the box on the left.
  • Change current year to next year located in the top right corner.
  • You should see renewal choices in a drop box for each position showing as “Time to Renew for 2021”
    • Choose RENEW NOW for any members that are continuing;
    • Choose RENEW LATER if you’re not sure about a member or the parent will be completing the renewal (This allows them to renew later);
    • Choose DON’T RENEW/CANCEL if the member will not be returning to this position at all;
    • If there is no renewal box next to a troop member, contact the GSSNV Customer Care with detailed information.
  • Once you’ve made your selections, click CONTINUE to review your transaction, then select CONTINUE again to reach the payment screen
  • Enter your payment information and choose CONTINUE
  • That’s it! You should receive a receipt in your email shortly. The troop leader will receive a confirmation email.
Contact the GSSNV Customer Care Team

We are here to help! If you have any questions regarding registration, contact our customer care team.

702-385-3677 | customerservice@girlscoutsnv.org

 

How to Renew a Girl/Family
  • Sign in to your MYGS Member Profile
  • Select the MEMBERSHIP tab.
  • Change current year to next year located in the top right corner.
  • You should see renewal choices for each individual showing as “Time to Renew for 2021!”
    • Choose RENEW NOW for any position(s) you are continuing (If you are renewing an adult, you must renew the bold ADULT MEMBERSHIP);
    • Choose RENEW LATER if you’re not sure (You can renew later);
    • Choose DON’T RENEW/CANCEL if you are never returning to this position;
    • To change troops, select ADD A ROLE for that member.
      • Search for your troop or service unit number
        • If it does not show, select UNSURE and enter your number when asked “Why are you unsure?”
        • Proceed to renew the “unsure” position.
      • Or you can renew with your current troop and contact us to complete a troop transfer.
    • If there is no renewal box next to a family member, contact GSSNV Cusotmer Care with detailed information.
  • Once you’ve made your selections, click CONTINUE to review your transaction, then select CONTINUE again to reach the payment screen.
  • If you require financial assistance, check the box labelled REQUEST AID for each membership.
  • That’s it! You should receive a receipt in your email shortly.
  • If you registered for a troop position which requires a background check you will receive an email from our vendor. Once you receive the approved background check from our vendor your account will change from in progress to active.
Contact the GSSNV Customer Care Team

We are here to help! If you have any questions regarding registration, contact our Customer Care Team. 

702-385-3677 | customerservice@girlscoutsnv.org

How to Add a New Family Member
  • Sign in to your MYGS Member Profile
  • On the MEMBERSHIP tab, select ADD AN ADULT or ADD A GIRL, then GO.
    • To prevent duplication when adding members, first review information listed in the FAMILY PROFILE tab.
  • Complete the form and select CONTINUE .
  • Search for the troop or service unit number. Do not delete the zip code. Doing this can place you in another council.
    • If it does not appear, select UNSURE and enter the desired troop number or position when asked “Why are you unsure?”
  • On the BECOME A MEMBER page, select the correct membership year at the top, and complete the form (Our year runs Oct. 1 – Sept. 30).
    • If you do select the wrong membership year, contact the GSSNV Customer Care immediately.
  • Once you have made your selections, click CONTINUE to review your transaction, then select CONTINUE again to reach the payment screen.
    • If you require financial assistance for a membership, check the box labelled REQUEST FINANCIAL AID.
  • That’s it! You should receive a receipt in your email shortly. If you registered for a troop position which requires a background check you will receive an email from our vendor. Once you receive the approved background check from our vendor your account will change from in progress to active.
Contact the GSSNV Customer Care Team

We are here to help! If you have any questions regarding registration, contact our Customer Care Team.

702-385-3677 |  customerservice@girlscoutsnv.org

 

How to Register a New Girl Member

If your family has never been registered for Girl Scouts, use the following directions.

  • From the GSSNV homepage, select JOIN on the homepage and then CONTINUE.
  • Fill out the inquiry form (your email address will become your username) and select CONTINUE.
  • Enter the desired troop or service unit number and expand the search radius.
    • If the troop is not found, select UNSURE and enter the desired troop number when asked “Why are you unsure?”
  • Keep your zip code in the search box (Other councils use the same troop numbers, and you don’t want to accidentally register in another state).
  • Select the correct membership year, complete the form and CONTINUE (Our membership year runs Oct. 1 – Sept. 30).
    • If you do select the wrong membership year, contact the GSSNV Customer Care Team immediately.
  • Review your membership selections before choosing CHECK OUT.
    • You can also choose ADD ANOTHER MEMBERSHIP button if you wish to register more girls or adults in your household.
    • If you require financial assistance for a membership, check the box labelled REQUEST FINANCIAL AID.
    • At checkout you may also choose to give a donation; these funds go to provide services to girls in our area    
  • Once you’ve carefully read through the options, select CONTINUE to proceed with payment
  • That’s it! You should receive a receipt in the inbox of the email you provided
    • This email includes a link that will allow you to set up your MEMBER COMMUNITY profile, where you can register other family members and renew when the time comes. The troop leader will receive a confirmation email.
Contact the GSSNV Customer Care Team

We are here to help! If you have any questions regarding registration, contact our Customer Care Team.

702-385-3677 |  customerservice@girlscoutsnv.org

 

How to Register a New Adult Member

If your family has never been registered for Girl Scouts, use the following directions.

  • From our website homepage, select VOLUNTEER and then CONTINUE.
    • If you wish to volunteer directly with a troop, select VOLUNTEER WITH A TROOP.
  • Fill out the inquiry form (your email address will become your username), select I WANT TO JOIN AS A VOLUNTEER, and then CONTINUE.
  • Enter the desired troop or service unit number.
    • If the troop is not found, select UNSURE and enter the desired troop number when asked “Why are you unsure?”
  • Keep your zip code in the search box (Other councils use the same troop numbers, and you don’t want to accidentally register in another state).
  • Select the correct membership year, complete the form and select CONTINUE (Our membership year runs Oct. 1 – Sept. 30).
    • If you do select the wrong membership year, contact the GSSNV Customer Service Team immediately.
  • Review your membership selections before choosing CHECK OUT.
    • You can also choose ADD ANOTHER MEMBERSHIP button if you wish to register more girls or adults in your household.
    • Troop Leaders may be eligible for financial assistance, check the box labelled REQUEST FINANCIAL AID if you would like to request assistance.
    • At checkout you may also choose to give a donation; these funds go to provide service to girls in our area.    
  • Once you’ve carefully read through the options, select CONTINUE to proceed with payment
  • That’s it! You should receive a receipt in the inbox of the email you provided
    • This email includes a link that will allow you to set up your MEMBER COMMUNITY profile, where you can register other family members and renew when the time comes
    • If you registered for a troop position which requires a background check you will receive an email from our vendor. Once we receive the approve background check from our vendor your account will change from in progress to active.
Contact the GSSNV Customer Care Team

We are here to help! If you have any questions regarding registration, contact our Customer Care Team.

702-385-3677 |  customerservice@girlscoutsnv.org

 

Registration FAQs

Q. I cannot find my daughter’s school.
A. To find the correct school enter a shorter version of the name.
For example: William Murphy -> Murphy

Q. I am a leader and cannot find the financial aid box.
A. Financial Aid must be requested through the family online account. Financial Aid Applications should only be completed by the girl's caregiver.

Q. I have a new member that cannot find our troop.
A. Your troop has either reached the maximum you desired, or it is not displayed in the catalog. Contact the customer care team to display the troop.

Q. Why does my account list “In process”?
A. Your background check has not completed the process. Either you did not submit it, or it has not returned from our vendor. Once we receive the background check your role will become active.

Q. How can I get a new background check link?
A. You can get a new background check link by calling or emailing the cutsomer care team.

Q. When I click on JOIN it says the system recognizes me, but I haven’t been a member. 
A. You have a household listed in our registration system. Once you have a family member in Girl Scouts you will need to register through MYGS located in the top right corner of the homepage. Your email is your user name.

Q. I keep trying to register, but it won’t work.
A. Please contact the customer care team for assistance. We can help you register over the phone.

Q. I moved and cannot figure out how to register.
A. As families move they must request a transfer of the records to the new council. Please contact the customer care team.

Q. I am a lifetime member. Is there anything I need to do annually?
A. Yes, all lifetime members should log into their online account and renew the adult role each year. This allows the years of service to keep up-to-date. Only Lifetime Members with a current role will have the opportunity to receive an Early Bird T-Shirt during our annual renewal campaign.    

Q. I have two daughters and I want to participate in two troops. Do I need to pay twice?
A. No, each member of Girl Scouts pays one annual membership per year. You can volunteer with several troops or roles.

Q. I registered my daughter and cannot figure out how to get into my account.
A. When you completed the registration you were sent an email containing a password reset link from the member community. Please click on the link to set up your password. If you cannot find the email contact the customer care team and we can resend it to you.

Contact the GSSNV Customer Care Team

We are here to help! If you have any questions regarding registration, contact our Customer Care Team.

702-385-3677 |  customerservice@girlscoutsnv.org

 

Trouble Logging In?

Q: Why isn’t my username working?
A: Your username is typically your email address. If you have more than one email address, try each. You can also use the “Forgot Your Password?” link to send a reset email to your email address. If you’re still having trouble, contact your council’s Customer Care team.

Q: Why aren’t I getting the password reset emails?
A: The password reset emails come from gsusacustomercare@girlscouts.org, so please make sure it’s added to your safe senders list. If you requested the reset email before marking our email address as safe, check your spam folder. If you’re still not receiving the email, contact your council’s Customer Care team to verify that your username/email address is correct.

Q: How do I reset my password when I no longer have access to the email address associated with my account?
A: Your council’s Customer Care team can easily change your username/email address without requiring you to recreate your account.

Q: Why can’t I see my family when I log in?
A: There are a couple reasons this could happen:

  • Another adult family member may be listed as the preferred contact on the account. That person must log in to renew. Contact your council’s Customer Care team if you’d like to be listed as your household’s preferred contact.
  • You may have a second or duplicate account with a different email address. Try a different username. If that works, be sure to contact your council’s Customer Care team to merge the two accounts into one.

Q: Why can’t I see my troop(s) when I log in?
A: There are several reasons this could happen:

  • Troops are listed on a separate tab from your family. If you have more than one troop, look for the pull-down menu to change between them.
  • Check your member profile to make sure you’re listed as a volunteer in the troop.
  • Not all troop volunteers can access the troop tab. Check with your council to see which volunteer roles they allow to access the tab.
  • If your background check has expired, you may lose access until it is up-to-date.

Your council’s Customer Care team can provide additional support.