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Are you ready for our upcoming system downtime?

Let’s make sure!

You may have heard that Girl Scouts of the USA plans to debut an enhanced online member account management system in early December 2020, and we want to make sure that our volunteer and member communities are ready! Please take a moment to review the important information regarding the system downtime period that will take place in November and what you can do now to prepare.

Starting November 18 at 11:59 PM EST, Girl Scouts of the USA will begin system-wide updates that will temporarily restrict the ability to complete many volunteer and member related tasks and pause access to:

  • Volunteer Toolkit (VTK)
  • myGS
  • Looker (service unit admin team reporting resource)
  • Background check completion and submission for processing
  • New membership registration/s and membership renewals

Important Dates:

November 18 at 11:59pmEST (9:59pmPST): System downtime begins

November 18 - December 2: Downtime period 

December 3 - 7: Anticipated redesigned experience opens! 


What Should You Do? 

Start by reviewing the Member Guide for the Upcoming System Wide Refresh which breaks down each of the platforms and processes listed above and what volunteers and members should do before November 18 (11:59 PM EST) to ensure that everything is in order and that you have what you need for any troop meetings or activities on your Girl Scout calendar during the downtime period.


The Member Go-Live Timeline details the schedule from now through Go-Live. While much of the downtime period is set to occur the week of Thanksgiving, a time when troops and volunteers often take a break to be with family and friends. We know that Girl Scouts and volunteers are always on the go and want to make sure that you are aware of the downtime, it’s potential to impact your Girl Scout plans, and steps you can take before November 18 (11:59 PM EST) to prevent any surprises.